I have stayed at the Sheraton Philadelphia Downtown Hotel multiple times, but I recently had the best service I could ever imagine! While I was on this trip, I needed a help finding a very rare gift for a friend. I went to the Concierge Desk and spoke with Mary Mastrobuoni for help. She helped me not only find a business that would sell it to me, but she called the business, helped me get the order processed, and got me directions to the location which she wrote down. She even verified what time the business closed that day which was earlier than on the website. I feel that the experience that I received was World Class. I would like to thank Mary Mastrobuoni for having gone above and beyond the call of duty and truly helped make my trip memorable. The Sheraton Downtown Philadelphia Hotel is my home away from home. I will continue to come to this wonderful hotel again and again.