The room was better than expected, and came with a lot of free amenities, which is always appreciated. The spa services were ok, although it's strange that people in the 'standard' rooms have to pay extra to use them. The view was very nice, and the location is about as central as it's possible to get. The front of house staff really need to be trained in proper customer service. What's more, it would be nice to be told in advance that a rock concert would be happening literally on the doorstep of the hotel.