The staff was always friendly and willing to help you find everything you need. when we checked in we were offered a glass of complimentary wine or bottle of water. Always on offer were tea and coffee in the reception area free of charge. The only thing off putting about this hotel is the homeless people that are outside. We never had any problems. This has nothing to do with the hotel, but it just seem that it's the same wherever you are around the area. Anyway, we will be back here again!