Location is great at Canal city Hakata area. There are some restaurants and shops to spend a day there. There’s a direct airport bus you could take that will bring you right to the hotel door step from the Fukuoka airport. The customer service was excellent. Not only were they really helpful in their recommendations, they catered to our every need. Service and attention to request is awesome at Grand Hyatt Fukuoka and I appreciate all their help while we were staying there. The hotel room is clean and spacious. The bathrooms are amazing, huge bath, tv in the bathroom, double shower (rainfall type and normal) plus a toilet that has more buttons and settings than some televisions. I think the swimming pool should be free for hotel residents.